Surveillance Support Services

Viseum’s Remote Managed Video Surveillance Support Services are the highest levels of video surveillance support

Viseum surveillance support services keep every system in the field at the highest service level. Viseum Video Surveillance Support Services are a significant part of all Viseum Product Solutions.

Metropolitan Police officer's report on Viseum cameras (PDF)

Police report of Viseum video surveillance support

Ongoing surveillance training, support and customisation. Remain ahead of terrorists and other criminals with the highest levels of security and surveillance.
Fully supported by dedicated IT security specialists. Extensive experience in systems integration, intelligent video analytics software, data networking and end-to-end operational processes.

Interactive training and surveillance support services

Interactive training and support 24/7/365. In practice, by seeing what end users see and listening to their local knowledge, each Viseum installation is trained to operate automatically to solve crime. We listen to what the customer needs and turn it into the scientific description for video analytics software instructions.

Also, surveillance profiles are made for each installation to operate at different times of the day or week. This provides flexibility of exactly when, where and how each area is prioritised for surveillance monitoring, for expected and unexpected activities and incidents. Crime and disorder trends change, and street furniture is added or taken away. When local knowledge reports such a change, Viseum’s Remote Managed Support services can adjust your automated surveillance routines to fit.

Ease of installation and maintenance

This secure online service is usually controlled by our customers using secure broadband Internet. It offers ease of installation and maintenance. It helps any preferred local surveillance installation company install and provide ongoing maintenance and support for Viseum Product Solutions. Without any Viseum specific technical training, other than having general digital system knowledge:

Installation: The Viseum Panoramic AI Surveillance Camera’s wide contextual view camera adjustments are recommended and commissioned to ensure optimised coverage.

Maintenance: Costly service visit charges and downtimes are reduced to an absolute minimum:
- Viseum’s automated watchdog software looks after the hardware as it runs. It automatically reports hardware status and provides self-repair where possible.
- Software upgrades are uploaded and installed after arranging minimal out of hours downtime.
- Site maintenance visits are avoided unless absolutely necessary.

Included for the first 3 years of your Remote Managed Support Service, alongside the 3-year standard product warranty, extendable to 5 years:

Software Technology Services Warranty and Upgrades.
End-User Technology Licence.

The Viseum support service is recommended but not compulsory after the first 3 years. Although not compulsory, these popular value-add services are usually extended long term with each customer.